Warranty, Return & Refund Policy

Warranty Policy

At Dhavani, we believe in the quality and durability of our products. We strive to provide our customers with the best possible experience and peace of mind when making a purchase from us. To ensure your satisfaction, we have implemented the following warranty policy:

1. Scope of Warranty:

   - This warranty policy applies to all products purchased directly from Dhavani.

   - The warranty covers manufacturing defects, faulty workmanship, and material defects.

   - Any damage resulting from improper use, negligence, or unauthorized modifications is not covered under this warranty.

2. Warranty Period:

   - The warranty period for our products is applicable from the date of purchase.

   - Please retain your original purchase receipt as proof of purchase.

3. Warranty Coverage:

   - If a manufacturing defect, faulty workmanship, or material defect is discovered within the warranty period, Dhavani Traders will, at its discretion, repair or replace the defective product.

   - The repair or replacement will be carried out free of charge, including labor and parts, except in cases where the product is no longer in production or stock is unavailable. In such cases, a suitable alternative solution will be provided or a refund may be offered.

4. Warranty Claim Process:

   - To make a warranty claim, please contact our Customer Support team via [insert contact details].

   - Provide your name, contact information, purchase date, and a detailed description of the issue you are facing.

   - Our Customer Support team will guide you through the necessary steps, including any required documentation or photos.

5. Exclusions:

   - The warranty does not cover normal wear and tear, damage caused by accidents, misuse, or neglect.

   - Any unauthorized repairs or modifications done by the customer or a third party will void the warranty.

   - Dhavani is not responsible for any loss of data or software during repair or replacement.

6. Limitation of Liability:

   - Dhavani' liability under this warranty is strictly limited to the repair or replacement of the defective product.

   - In no event shall Dhavani be liable for any indirect, incidental, or consequential damages arising from the use of its products.

By purchasing from Dhavani Traders, you agree to be bound by the terms and conditions of this warranty policy. Our commitment is to provide you with a reliable and hassle-free warranty process to ensure your satisfaction with our products. For any further inquiries or assistance, please do not hesitate to contact our Customer Support team.

Return Policy

Dhavani has a return policy in place to ensure customer satisfaction. If you need to return a product, please do so within 7 days from the date of purchase.

Refund Policy

Dhavani's Refund Policy states that refunds will be processed within 4-5 working days upon receiving the returned product. In the event that the product is found to be damaged, Dhavani reserves the right to deduct applicable damages charges from the refund amount.